Clothify International Limited (‘Company’, ‘we’, ‘us’, or ‘our’) operates a digital platform that connects Customers with independent laundry service providers (‘Merchants’) to facilitate laundry. Our Platform connects users with independent laundry service providers and allows its users request for pickup of laundry and delivery to laundry service providers and upon completion, deliver back to the user through our mobile application (the ‘platform’).
We are committed to safeguarding your personal data/information and ensuring that your privacy is protected in compliance with applicable data protection laws and regulations.
We recommend that you read this privacy policy (‘policy’) carefully to understand your rights and our duties towards managing your personal data.
Scope of this Policy
This policy applies to all personal data collected, processed, or stored by us in connection with your use of the platform.
Data We Collect
We collect only the personal data that is necessary to enable you create an account and effectively use our services. The type and extent of data we collect depend on the nature of the services you use or subscribe to.
a) Personal Identification Information
We collect personal information that can be used to identify you in connection with your account and use of our Platform. This may include:
- Full name
- Age and date of birth
- Gender
- Residential and/or service address
- Email address
- Phone number
- Account login and profile details
Where you provide us with personal information relating to third parties (such as recipients of laundry services or alternative contacts), including their names, addresses, phone numbers, or email addresses, you represent that you have obtained the necessary consent from such third parties for the disclosure and processing of their personal data. We shall process such information on this basis and shall not be liable for any breach arising from your failure to obtain such consent.
b) Transactional Information
In order to facilitate your use of the Platform and ensure seamless service delivery, we collect and process transactional and service-related information, including:
- Details of service requests, including pickup and delivery locations, dates, and times.
- Records of orders placed and services requested through the Platform.
- Payment-related information, including payment method details and transaction history (processed via secure third-party payment providers).
- Information relating to service preferences and usage patterns.
- Records of communications with us, Merchants, or logistics partners regarding orders or services.
We may also receive limited financial information from payment service providers strictly for the purpose of confirming and reconciling transactions. We do not store payment card details.
c) Technical Information
We automatically collect certain technical data when you access or use our Platform. This includes:
- Device information such as device type, device name, and unique device identifiers
- Internet Protocol (IP) address
- Operating system and version
- Browser type and settings
- Mobile network and Wi-Fi information
- Log data, including access dates and times, app features used, pages viewed, and crash reports
This information helps us maintain the security of our Platform, troubleshoot issues, and improve overall performance and user experience.
d) Location Data
We may collect and process location data to enable efficient service delivery, including pickup and delivery coordination. This may include:
- Real-time geographic location (where you grant permission)
- Approximate location derived from IP address or device settings
You may control or disable location tracking through your device settings however, doing so may limit certain functionalities of the Platform. We ensure that all personal data collected is limited to what is necessary, relevant, and adequate for the purposes for which it is processed.
e) Other Information
Details relating to user’s response to optional survey requests.
How We Collect Your Information
We are committed to transparency in how we collect your personal data and to limiting such collection to information that is necessary for the provision of our services.
a) Information You Provide Directly
We collect personal data that you voluntarily provide when you:
- Create or update an account on our Platform
- Request or subscribe to our services
- Input pickup and delivery details
- Make payments for services
- Contact customer support or communicate with us
- Participate in surveys, promotions, or feedback requests
We may, where you have provided your consent or where it is otherwise permitted under applicable law, obtain personal information about you from third-party sources where necessary. Such sources may include fraud prevention agencies, credit reference agencies, and publicly available business directories. This information is collected only where relevant to the services we provide and in compliance with applicable legal requirements.
b) Information Collected Automatically
When you access or use our Platform, we automatically collect certain technical and usage information through the use of cookies, log files, and similar technologies. This includes data relating to your device, browsing actions, and usage patterns, which helps us improve functionality, security, and user experience.
c) Information from Third Parties
We may receive personal data about you from third parties in connection with the services we provide, including:
- Payment service providers (for transaction confirmation and processing)
- Merchants and logistics partners (for order fulfillment and service delivery)
- Analytics providers (to help us understand usage patterns and improve our Platform)
d) Information from Your Device
We may collect certain information from your device, such as location data (where permitted), device identifiers, and network information, to enable efficient service delivery.
We ensure that all methods of data collection comply with applicable data protection laws and are carried out in a lawful, fair, and transparent manner.
How We Use Your Information
We collect and process your personal data to enable the effective operation of our Platform and the delivery of our services. Specifically, your data is used to create and manage your account, facilitate laundry pickup and delivery services, process payments, and communicate important updates relating to your orders.
For instance, we use your location data to match you with appropriate Merchants around your location. We also use your data to improve service quality. Our teams continually develop new ideas for features and ways to enhance our services. We use your data to provide a personalized user experiences, and monitor platform performance. In order to understand what to build and how to improve our Services, we need to understand the demands for our features. Furthermore, your data helps us maintain the security and safety of our Platform, prevent fraud, resolve disputes, enforce contractual obligations, and comply with applicable legal and regulatory requirements.
We also use your data to communicate with you to provide information or to get in touch with you to promote new or existing features. For instance, we may use SMS, Email or other messaging platforms to share information about our services and promotional offers that we think might interest you.
We also use your data to get you support as quickly as possible whenever you need our help. Additionally, there may be instances where you interact with our Services that we will ask for your permission to use your information in a new or specific way.
Legal Basis for Processing Your Data
We process your personal data based on lawful grounds recognized under applicable data protection laws. This includes processing based on your consent, where you have voluntarily provided your information and agreed to its use. We also process data where it is necessary for the performance of a contract, such as providing the services you request through our Platform.
In addition, we may process your data to comply with legal obligations imposed by law or regulatory authorities. We may also rely on our legitimate interests, provided such interests do not override your fundamental rights and freedoms, particularly in areas such as fraud prevention, system security, and service improvement.
Security Measures We Use
We implement robust technical and organizational security measures to protect your personal data. These measures include encryption of data both in transit and at rest, the use of secure servers and firewalls, strict access control protocols, and multi-factor authentication where applicable. We also conduct regular security audits and ensure that our employees and service providers are bound by confidentiality obligations.
While we strive to protect your data, no system is entirely immune from risk. You are therefore encouraged to keep your login credentials secure and to notify us immediately of any unauthorized access.
How Long We Retain Your Data
We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected. This includes retaining data for the duration of your use of the Platform, as well as for a reasonable period thereafter either to comply with legal obligations, resolve disputes, or enforce agreements. The specific retention period may vary depending on the nature of the data and applicable legal requirements.
Who Can Access Your Data
Access to your personal data is strictly limited to authorized individuals and entities who require such access to perform their roles. To provide our services to you, we may share your information with our employees, verified Merchants, logistics partners responsible for delivery, and selected third-party service providers. All such parties are subject to strict confidentiality obligations and are granted access only on a need-to-know basis.
How We Share Your Data with Third Parties
We may share your personal data with third parties where necessary to provide our services or comply with legal obligations. This includes sharing data with payment service providers for transaction processing, Merchants and logistics partners for order fulfillment, and IT or cloud service providers for platform operations.
We may also share data with analytics providers to improve our services and, where required, with regulatory authorities. In all cases, we ensure that such third parties are bound by data protection obligations. We do not sell your personal data to any third party.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Platform. These technologies allow us to analyze usage patterns, improve functionality, and provide personalized services. You may choose to disable cookies through your device or browser settings; however, this may affect certain features of the Platform.
Your Data Protection Rights
You have several rights in relation to your personal data under applicable data protection laws. These include the right to access your data, request correction of inaccurate information, request deletion of your data, restrict or object to certain types of processing, withdraw consent where applicable, and request the transfer of your data to another service provider. You may exercise these rights by contacting us through the details provided below.
Children’s Privacy
Our Platform is not intended for use by individuals under the age of 18, and we do not knowingly collect personal data from minors. If we become aware that such data has been collected without appropriate consent, we will take steps to delete it promptly.
Data Breach Notification
In the event of a data breach, we will take immediate steps to investigate and mitigate the impact. Where required by law, we will notify affected users and relevant regulatory authorities within the prescribed timeframes.
Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties, and we encourage you to review their policies before providing any personal data.
Changes to this Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. Where material changes are made, we will notify you through appropriate channels, including platform notifications or email. Continued use of the Platform constitutes acceptance of the updated Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Policy or your personal data, you may contact us at:
- Email: info@clothifyng.com
- Phone: 09135720316
Consent
By accessing or using our Platform, you consent to the collection, processing, and use of your personal data in accordance with this Privacy Policy.